Global Travel Pte Ltd is committed to ensuring that your privacy is protected.

This notice sets forth the guidelines and standards for Global Travel Pte Ltd Employees in relation to the collection, use, retention, transfer, disclosure and destruction of any Personal Data belonging to a Global Travel Pte Ltd Client (i.e. the Data Subject). Personal Data is any information which relates to an identified or Identifiable Natural Person. Personal Data is subject to certain legal safeguards and other regulations, which impose restrictions on how organisations may process Personal Data. An organisation that handle Personal Data and makes decisions about its use is known as a Data Controller. Global Travel Pte Ltd, as a Data Controller, is responsible for ensuring compliance with the Data Protection requirements outlined in this policy.

Who we are:

Global Travel Pte Ltd, a Singapore company with its principal office at:
151 Lorong Chuan #04-08
New Tech Park (Lobby H)
Singapore 556741
Enquiries regarding this policy may be sent to the following: dataprivacy@globaltravel.com.sg
Data Privacy Officer: John Thornton

What we collect from you:

We may collect the following information from you:

Name
Contact information including email address

Precise location in background for GTView (powered by mTrip) application:

The GTView (powered by mTrip) app collects location data to display real-time risk alerts and personalized assistance notifications, even when the app is closed and not in use. This ensures that you receive accurate updates and support based on your current location. You can change this option at any time by going to your device’s settings.

Legitimacy of the collection of personal data:

We rely on your consent to collect and process your personal data.

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services and to answer any questions you raise to us.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Who might we share your information with?

Only authorized Global Travel Pte Ltd Staff with a need to know will have access to your information. They are bound by confidentiality.

How long do we keep hold of your information?

We keep this information as long as we maintain a contractual or commercial relationship with you, whichever is the longest. After the relationship ends, we will only keep your data if you instruct us to do so or if we need to maintain it for legal purposes.

How can I access the information you hold about me?

You can contact or email us through the contacts identified in this document. We will ask you some questions in order to confirm your identity based on the information you provided us. We will not ask for additional personal information. We will provide you with the relevant information we may hold about you no later than 30 days from your request.

Transfers to Third Countries:

We do not transfer any personal data to third countries.

Right of access, rectification, erasure and opposition:

When you click send, you are consenting to the use of your personal data for the purposes stated above, including for marketing and market research purposes. You have the right to oppose this use at any time.

You also have the right to access and the right to rectify your data and the right to withdraw your consent for the processing of personal data at any time upon written request to dataprivacy@globaltravel.com.sg

In the event you withdraw your consent or object to the processing, your data will be permanently deleted from our files, except the information that we may be required to maintain for legal purposes.

If we do hold information about you, we will:

Upon request, give you a description of it;
tell you why we are holding it;
tell you who it could be disclosed to; and
let you have a copy of the information in an intelligible, machine-readable format

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, such as password protection, firewalls, antivirus and encryption on traffic and on rest. Please note that we do not keep your personal data on our server.

How we use cookies

A cookie is a small file which we place on your computer’s hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

When someone visits www.globaltravel.com.sg, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to determine the number of visitors to the various parts of the site. This information is processed in a way which does not identify anyone’s identity. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website contains links to other websites of interest. We make every reasonable attempt to ascertain that the websites we provide links to comply with the same standards that we do but you should note that we do not have any control over these other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

What we do not do with your personal data

We will never sell, distribute or lease your personal information to third parties. We may use your personal information to send you promotional information about third-parties which we think you may find interesting. When you enter your name and email address on our website and click send, you give us your permission to do so.

If you believe that any of the personal data that pertains to you is incorrect or incomplete, please write to or email us as soon as possible, at dataprivacy@globaltravel.com.sg. We will promptly correct any information found to be incorrect.

We try to meet the highest standards when collecting and using personal data. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

Updates to this policy

Global Travel Pte Ltd may change this policy from time to time by updating this page. You should check this page from time to time to be aware of such updates. This policy is effective from 01 May 2018. The last update was on September 6, 2024